Facility Tour Evaluation Tool

Are you representing your brand in its best light when conducting facility tours?

The right preparation, equipment and special touches can help elevate your tour and differentiate your facility.

Use our Facility Tour Evaluation Tool to help identify what’s going well and what could use some improvement. You’ll receive a score in seconds, and get recommendations to help you improve.

Tour Prep

We thoroughly clean our facility, aisles and work stations prior to a tour.

Our staff is informed ahead of time that a tour is taking place and we encourage them to wear branded clothing.

We inform guests in advance about any recommended attire (e.g., no open-toed shoes, loose clothing, etc.), and provide personal protective equipment (PPE) as needed.

We inquire whether there are any multinational guests and ensure there will be a language interpreter available.

We’ve rented or purchased tour guide headsets to ensure all guests can hear without straining, and that the tour guide doesn’t need to shout.

Two workers in overalls looking at plans on a sheet of paper. They are wearing headsets.

Guest Experience & Engagement

We can conduct hands-free demonstrations and point out features, and everyone can see and hear.

We have the ability to have multiple tour guides presenting at one time.

Our tour guests can hear the tour guide clearly in all parts of our facility, even in areas with high noise levels or distractions.

Guests can ask questions without shouting and are easily heard by others, including the tour guide.

We provide special assistive listening devices for hard-of-hearing guests when needed.

We provide special listening devices for language interpreters and international guests when needed.

People in hardhats and headsets on a tour through a ware house.

Tour Guide System Solutions

We use a tour guide headset system that is easy to use, easy to set up and reliable.

We have all the tour guide accessories we need (hard-hat-compatible headsets, extra batteries, ear muffs and/or earbuds, hand-held microphones and/or hands-free microphones, noise-canceling features, etc.)

Our tour guide system is flexible, able to be used for multiple types and sizes of tour groups, training and events.

We have the option to buy, rent or demo additional audio communication equipment based on our needs.

Our tour guide system provider walks us through any programming questions or other needs as they arise.

For high-stakes tours or complex tour events, our provider offers on-site service to manage the tour guide equipment, instruct attendees and handle set up, cleaning, return shipping, etc.

I feel confident our tours achieve our goals, meet our attendees’ expectations and that they feel like they’ve had a premium experience.

Facility Tour Evaluation Tool

Tour Prep

Guest Experience & Engagement

Tour Guide System Solutions

Get Your Score